Last Updated: 03.03.3026

Ryan’s Japanese Koi is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, or purchase from us.

1. Who We Are

Ryan’s Japanese Koi is a UK-based business supplying Japanese koi, pond equipment and related products.

For any data protection enquiries, please contact us using the details provided on our website.

2. Information We Collect

We may collect and process the following personal data:

Full name

Billing and delivery address

Email address

Telephone number

Payment details (processed securely via third-party payment providers)

Order history

Communications you send to us (email, social media messages, website enquiries)

Website usage data (via cookies and analytics tools)

We only collect information necessary to provide our services and improve your experience.

3. How We Use Your Information

We use your personal data to:

Process and fulfil orders

Arrange collection or delivery

Respond to enquiries and provide customer support

Send order confirmations and service updates

Improve our website, services and customer experience

Comply with legal and regulatory obligations

Prevent fraud and maintain security

Where you have opted in, we may also send occasional marketing communications. You can unsubscribe at any time.

4. Legal Basis for Processing

Under UK data protection law (UK GDPR), we rely on the following lawful bases:

Contractual necessity – to process and deliver your orders

Legal obligation – to comply with tax and accounting requirements

Legitimate interests – to improve services and prevent fraud

Consent – where you have agreed to receive marketing communications

5. Sharing Your Information

We do not sell or rent your personal data.

We may share your information with trusted third parties where necessary, including:

Payment processors

Delivery and courier companies

Website hosting providers

Professional advisers (accountants, legal advisers)

Government authorities where required by law

All third parties are required to respect the security of your data and process it lawfully.

6. Data Retention

We retain personal data only for as long as necessary to:

Fulfil the purposes it was collected for

Meet legal, tax and accounting requirements

Resolve disputes

When data is no longer required, it will be securely deleted or anonymised.

7. Data Security

We take appropriate technical and organisational measures to protect your personal information from:

Unauthorised access

Loss or misuse

Alteration or disclosure

Payment information is processed securely by third-party providers and is not stored directly by us.

8. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you

Request correction of inaccurate data

Request erasure of your data (where legally permitted)

Object to processing in certain circumstances

Restrict processing

Request data portability

Withdraw consent for marketing at any time

To exercise any of these rights, please contact us using the details on our website.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

9. Cookies

Our website may use cookies and similar technologies to:

Improve website functionality

Analyse traffic and usage

Enhance user experience

You can control cookie preferences through your browser settings.

10. Third-Party Links

Our website or social media pages may contain links to third-party websites. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. The latest version will always be available on our website.

If you have any questions about this Privacy Policy or how your data is handled, please contact Ryan’s Japanese Koi directly — we are committed to handling your information responsibly and transparently.